Quality Policy

Japan Mobility's Quality Policy

Japan Mobility is involved with various specialized activities within the relocation industry.
Quality is of paramount importance and we are committed to continually exceeded customer quality expectations.

Meeting this commitment is essential to our success and will be achieved as a result of:

Maintaining a comprehensive quality management system including procedures to ensure integrity & quality aspects are included in the design, set-up, delivery of services, operation, and the maintenance of our facilities.

Complying with all applicable safety, health, environment, laws, regulations in all countries we operate and apply responsible standards where laws and regulations are insufficient or absent.

Reporting of ALL complaints, incidents & injuries in relation to customers, people or operations in a timely manner.

Setting clear objectives, responsibilities, and accountability for safety & quality performance across all levels with routine measurement and reporting.

Ensuring the appropriate training, supervision, information, and resources are provided to all employees and relevant interested parties to enable quality objectives to be achieved.

Establishing methods for identifying, reporting, and assessing areas of improvement and reducing risks to levels as low as are practicable by means of investigation.

Transparency in communicating with all consumers, employees and the community on matters that may impact quality.

Continually implement industry best practices and develop standards incorporating ISO9001:2015 (International Standards Organization) and similar principles and comply with the requirements of the EuRA Global Quality Seal Plus (GQS) standard to support our commitment to provide superior quality of service for all our customers.

Undertaking appropriate performance reviews, internal audits, and evaluations of operations to measure progress and drive continuous improvement in all aspects of customer service, safety & compliance.

The Head Office ensures that onsite operations are provided with adequate support and resources to successfully comply with all elements of this policy.

All levels of leadership, management and employees are expected to participate in and support the quality efforts at Japan Mobility ensuring the protection of assets while delivering the best customer experience.