Japan Mobility Achieves ISO 9001:2015 Certification

The ISO 9001:2015 standard provides guidance and tools for companies and organizations who want to ensure that their products and services consistently meet customer’s requirements with quality being consistently improved.

This standard sets out the criteria for a quality management system

Using ISO 9001:2015 helps ensure that customers get consistent, high quality products and services, which in turn brings many business benefits.

To become certified as ISO 9001:2015 compliant Japan Mobility underwent an evaluation process that included quality management system development, a management system documentation review, pre-audit, initial assessment, and clearance of non-conformances, all of which work to identify corrective actions that elimination non-conformance to the quality management standard.

The process culminated in a comprehensive registration audit by BSI. The audit team concluded that the organization fulfills the standards and audit criteria and it is deemed that the management system achieves its intended outcomes. Japan Mobility received its ISO 9001:2015 certificate of registration on May 31, 2021.

Japan Mobility is certified as meeting the requirements of ISO 9001:2015 for the following activities:

Relocation Services including Home Finding, Settling-in, Departure, Driver’s License Conversion, Immigration & Visa support, 24-Hour Helpline, Tenancy Management, Lease Renewal, Cross Cultural Training.

These standardizations focus on putting customers first. Our goal is to consistently meet customer needs to enhance their satisfaction through thoughtfully defined objectives that force us to work more efficiently while identifying areas that need improvement.

We will be audited on a yearly basis by a third-party certification to keep our ISO status up to date.

To maintain our certification, BSI will perform audits to ensure compliance and to assess initiatives for continued improvement.

Our customers are our number one priority!

The certification of compliance with ISO 9001:2015 recognizes that the policies, practices and procedures of our company ensure consistent quality in the services we provide our clients. With this certification, our clients can be confident that Japan Mobility is dedicated to maintaining the highest efficiency and responsiveness in achieving our ultimate goal – guaranteed client satisfaction.

ISO certification means our customers can be secure that our company follows strict quality control processes in every area of the business operations. It also means we are constantly working on continuous quality improvement.

Since quality is an integral part of our strategy, Japan Mobility commits to constantly monitoring, auditing and updating our processes and procedures to comply with requirements by using efficient processes and continually improving of our Quality Management System.

Our clients can be confident that Japan Mobility will continue to provide the high-quality services they have come to expect well into the future. Passing an independent assessment to an internationally recognized standard is testament to the high standard our company works toward. 

Our decision to become ISO 9001 Certified is a proactive one that not only anticipates the demands of our clients, but also demonstrates our commitment to providing quality services to all our clients.